Privacy Policy

Last updated: 15 July 2026

This Privacy Policy explains how Reedleys collects, uses and protects the personal information you share with us when you visit our website or use our services. We are committed to handling your data responsibly and being transparent about what we do with it. By using our website and services, you agree to the practices described in this policy. We encourage you to read it carefully so that you understand your rights and the choices available to you.

Information we collect

We collect information that you provide to us directly, such as your name, email address, organization details and any other details you share when you register, request recognition, contact us or fill in a form on our site. We also collect certain information automatically when you browse, including your device type, browser, approximate location and the pages you view. This helps us understand how our website is used and how we can make it better. We only collect information that is relevant to the services we provide and the reasons set out in this policy.

How we use your information

We use the information we collect to deliver and improve our services, to process applications for recognition, to respond to your enquiries and to keep you informed about matters relevant to your account. We may also use your information to maintain the security of our website, to comply with our legal obligations and, where you have agreed, to send you updates about our work. We do not use your information for purposes that are incompatible with those described here, and we do not make automated decisions that have a significant effect on you without appropriate safeguards.

How we share your information

We do not sell your personal information. We may share it with trusted service providers who help us operate our website and deliver our services, such as hosting, analytics and payment processors, and only to the extent needed for them to carry out their work. We may also disclose information where we are required to do so by law, or where it is necessary to protect our rights, our users or the public. Any third parties who process data on our behalf are required to keep it secure and to use it only for the purposes we specify.

How we protect your information

We take appropriate technical and organizational measures to keep your personal information safe and to protect it against unauthorised access, loss or misuse. While no method of transmission or storage is completely secure, we work to safeguard your data using measures that are proportionate to the risks involved. We retain your information only for as long as it is needed to fulfil the purposes described in this policy, or for as long as we are required to keep it to meet our legal and regulatory obligations. The default period for each category of record is published in our Public Data Retention Schedule. Where identity documents or biometric verification are involved, additional safeguards are set out in the Identity and Evidence Verification Policy.

Your rights

You have rights over the personal information we hold about you. Depending on where you live, these may include the right to access your data, to ask us to correct or delete it, to object to or restrict how we use it, and to withdraw your consent where our use is based on it. You may also have the right to receive a copy of your data in a portable format. If you wish to exercise any of these rights, please contact us and we will respond in line with the applicable law. Your rights by region, and how to make a request, are described in full under Your privacy rights in the Global Privacy and Data Protection Notice.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services or the law. When we make changes, we will revise the date shown at the top of this page and, where appropriate, we will let you know through our website. We encourage you to revisit this page regularly so that you stay informed about how we handle your personal information and the options available to you.