Imagineer Customer Experience

A customer experience and commercial strategy consulting firm. It serves companies in the U.S. and Latin America, connecting strategy with execution to improve business performance. Its work includes customer journey assessments and efforts to increase satisfaction, loyalty, and customer value. Sales and marketing consulting covers demand generation, sales processes, team alignment, and CRM visibility. The firm also advises on pricing and revenue management, using market data and offering performance to inform decisions. Digital transformation services align strategy, processes, and technology, including operating model design, CRM implementation, and AI agents for sales and service. Operational efficiency work addresses waste, variability, and rework through process redesign, automation, and cost management. ICX says it implements its recommendations.