Acuity platform
Cloud-based performance management software for contact centers.
TouchPoint One
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About TouchPoint One
A software development company focused on contact center performance management. Its Acuity platform is cloud-based and supports contact centers and customer service organizations. The platform provides real-time dashboards, analytics, coaching, gamification, and compliance tools to help track performance indicators and employee engagement. Role-based dashboards serve agents and supervisors, while balanced scorecards and quality management tools support operational oversight. Acuity also includes performance pay and incentives. The company says its platform integrates with common CRM and customer support systems, with APIs for custom connections. It is designed for contact center teams, including remote and hybrid workforces. TouchPoint One is based in Indianapolis, Indiana.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
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Services & specialities
Highlights
Agent coaching
Tools for coaching agents and supervisors.
System integration
Connects with CRM and customer support systems, plus custom APIs.
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