Live technician triage
Credentialed Veterinary Technicians assess after-hours pet care questi
GuardianVets
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About GuardianVets
Based in Chicago, GuardianVets is a veterinary after-hours answering service and triage provider for veterinary practices. Its live team of Credentialed Veterinary Technicians answers pet owners' questions, assesses cases, books appointments, and directs clients to emergency care when appropriate. Coverage is provided during nights and weekends, when practices are closed. GuardianVets documents calls and integrates case information with a practice's PIMS. Its onboarding process follows each practice's workflows and escalation guidelines, beginning with a review of call and patient data to identify coverage gaps and demand patterns. The service supports everyday and urgent care decisions while capturing appointment requests for participating veterinary practices.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
Representative photos. Illustrative images for this category, not photos of GuardianVets and not provided by the business.
At a glance
- Credentials
- Credentialed Veterinary Technicians
- Team
- Calls are handled by U.S.-based Credentialed Veterinary Technicians with at least 3–5 years of clinical experience.
- After-hours coverage for veterinary practices
- Supports small-animal, mixed-animal, equine, and urgent-care practices
- PIMS-integrated call documentation
From guardianvets.com, checked 22 Oct 2026. Only what the business states on its own website.
Services
- After-hours veterinary answering service and triage Live Credentialed Veterinary Technicians answer calls, triage concerns, and guide clients to care.
- Appointment booking Technicians can book appointments, including next-day appointments.
- PIMS integration Connects with practice management systems to sync appointments, patient records, and triage notes.
- Call audit and workflow analysis Analyzes call and patient data, coverage gaps, routing, outcomes, and scheduling.
As listed by GuardianVets. Prices as published by the business and may change.
Services & specialities
Highlights
Nights and weekends
Coverage continues when veterinary practices are closed.
Appointment support
The team books appointments and documents cases in PIMS.
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