Live technician triage
Credentialed Veterinary Technicians assess after-hours pet care questi
GuardianVets
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About GuardianVets
Based in Chicago, GuardianVets is a veterinary after-hours answering service and triage provider for veterinary practices. Its live team of Credentialed Veterinary Technicians answers pet owners' questions, assesses cases, books appointments, and directs clients to emergency care when appropriate. Coverage is provided during nights and weekends, when practices are closed. GuardianVets documents calls and integrates case information with a practice's PIMS. Its onboarding process follows each practice's workflows and escalation guidelines, beginning with a review of call and patient data to identify coverage gaps and demand patterns. The service supports everyday and urgent care decisions while capturing appointment requests for participating veterinary practices.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
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Services & specialities
Highlights
Nights and weekends
Coverage continues when veterinary practices are closed.
Appointment support
The team books appointments and documents cases in PIMS.
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