Betsy Lehman Center for Patient Safety

Works to reduce preventable harm across healthcare settings in Massachusetts. The state agency brings together healthcare providers, patients and policymakers, guided by a statewide strategic action plan for safety. Its work includes piloting technology-enabled monitoring to detect patient harm in hospitals and developing safety education standards for healthcare professionals. The Center also offers a virtual peer support network that connects healthcare workers with colleagues, and promotes Communication, Apology and Resolution as a model for responding to patients harmed during care. Patient and Family Advisory Councils involve patients and families in improving hospital care and community responsiveness. The Betsy Lehman Center for Patient Safety is based in Boston and works across Massachusetts.