Cloud platform
Hosted and managed contact center technology on AWS.
sa hosted
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About sa hosted
Based in Willow Grove, SA Hosted is an IT and telecom services business providing cloud-hosted contact center technology. Its Virtual Contact Center brings voice and digital interactions into one managed platform, with omnichannel routing, a unified agent desktop, hosted IVR and PBX, call recording, and CRM integrations. Teams can also use tools for scripting, reporting, billing, quality assurance, and client visibility. The platform supports remote agents and is hosted and managed on AWS infrastructure, without requiring customers to build or maintain on-premise systems. SA Hosted offers nine products that can be combined as needed or used together as a full omnichannel platform. The offering includes AI quality assurance and agent-assist capabilities, with PCI DSS Level 1 compliance and SOC 2/3 certified infrastructure.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
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Services & specialities
Highlights
Voice and digital
Tools for routing customer interactions across channels.
Quality assurance
AI quality assurance and agent-assist capabilities.
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