Omnichannel answers
Delivers knowledge across search, help centers, websites, apps, and bo
MindTouch
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About MindTouch
NiCE Knowledge Management provides enterprise knowledge management for customer service. It brings organizational knowledge together in one governed source. The platform delivers answers through self-service, search, and agent experiences. Customers can find information in help centers, websites, mobile apps, and bots, while agents can access relevant knowledge in their workflow. It also grounds AI agents and copilots in approved enterprise content. Governance features include ownership, approvals, review cycles, and version history. The offering includes authoring, AI search, governance, analytics, and omnichannel delivery, with connections to the broader NiCE CXone ecosystem and other enterprise systems. The software is designed to help organizations support customer service across digital and assisted journeys. Its stated uses include customer self-service, agent assistance, and access to enterprise knowledge for AI.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
Representative photos. Illustrative images for this category, not photos of MindTouch and not provided by the business.
Services & specialities
Highlights
Knowledge governance
Manage ownership, approvals, review cycles, and version history.
AI-ready knowledge
Ground AI agents and copilots in approved enterprise content.
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