Quality assurance
Objective assessment of the customer experience.
Service Metrics Group
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About Service Metrics Group
A customer experience measurement company. Service Metrics Group provides quality assurance through specific, objective assessments of customer experiences, along with satisfaction and feedback programs that solicit customer input on clients' terms. Its online reputation management service helps organizations navigate social media and review sites, and the company monitors review sites. Founded with a focus on hospitality, it serves organizations across industries including hotels, casinos, resorts, restaurants, travel, tourism, retail, entertainment, healthcare, and associations. The company describes its measurement solutions as accessible, relevant, and useful. Its global operations include field-based analysts in more than 15 cities and a presence spanning four continents. Services are intended for organizations seeking to measure customer experiences and collect feedback.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
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Services & specialities
Highlights
Customer feedback
Solicited feedback collected on clients' terms.
Online reputation
Reputation management and review-site monitoring.
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