Workforce solutions
Tools for workforce, performance, and quality management.
Call Design North America
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About Call Design North America
Based in Nashville, Call Design North America is a professional services company focused on contact centers. It provides workforce optimization solutions, including workforce management, performance management, quality management, automation, and gamification. Services also include predictive behavioral analytics and TeknePlan. Call Design offers contact center assessments and workforce management consulting to help organizations review and optimize operations. Leadership coaching is available, along with training on contact center topics, leadership, and workforce optimization solutions. Training programs can be customized to an organization's needs. The company also provides integration services through historical and real-time interfaces, two-way synchronization, and payroll integration. Its offerings are delivered through a combination of software solutions, consulting engagements, integrations, and training programs for contact center teams.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
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Highlights
Contact center consulting
Assessments, workforce management consulting, and leadership coaching.
Training programs
Contact center and workforce optimization training, including customiz
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