Voice analysis
Turns customer conversation data into business intelligence.
Talkmap
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About Talkmap
Contact center conversational intelligence software helps organizations analyze customer conversations and turn voice data into business intelligence. Talkmap's platform supports listening for customer insights, understanding conversation patterns, planning strategies, and improving agent performance. Teams can use it for contact center performance management, workforce performance, quality assurance, and resource management. It also supports customer experience analysis, churn reduction, brand perception monitoring, compliance monitoring, strategic planning, product development, and upsell optimization. The Talkmap Solution Builder lets users configure a product solution around their objectives and request a free trial. Talkdiscovery is its contact center platform, including an agentic AI assistant for decision makers. The company is based in Dallas.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
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Highlights
Contact centers
Supports performance management, quality assurance, and agent improvem
Compliance insights
Enables real-time monitoring of contact center compliance.
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