Office of the Ohio Consumers' Counsel

The office helps Ohio consumers address utility costs and service issues through consumer alerts, information about assistance programs, and advocacy in regulatory proceedings. Visitors can find details on programs such as the Special Reconnect Order, which helps utility customers reconnect or avoid disconnection, as well as bill assistance and payment plans. The office also publishes guides to understanding electric bills and newsletters on consumer protections and residential utility issues. Its advocacy includes testimony, filings, and arguments before state and federal regulators on matters involving electric and natural gas utilities. The work focuses on Ohio residential utility consumers. Based in Columbus, the Office of the Ohio Consumers' Counsel is a public consumer advocacy agency.