Quantum Metric

Customer experience analytics software helps teams and AI agents find where customers struggle, assess business impact, and prioritize fixes. The platform analyzes customer sessions to identify issues such as checkout failures, conversion barriers, and support problems. It quantifies affected sessions, revenue or spending at risk, and the likely cause, then provides evidence that teams can use to address the issue. Quantum Metric also tracks results after changes, including checkout completion, conversion, support handling time, and repeat contacts. Its analytics support use cases across product, marketing, support, and merchandising, with session context available to human agents and AI assistants. The software is offered by a professional services and software development business in Colorado Springs.