CX Data Unification
Combines customer experience data across digital channels.
OpinionLab
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About OpinionLab
Digital customer experience services help organizations analyze and improve website, mobile app, and store performance. The platform unifies voice of the customer data from web, mobile, social, and other customer-facing channels, combining direct, indirect, and inferred feedback in customizable views. In-the-moment feedback identifies issues during the digital journey, while automated actions support follow-up, conversation handling, self-service, and real-time fixes. AI-powered predictive modeling examines customer behavior and helps prioritize business actions. Additional services include strategic CX consulting, embedded enablement, and customer success management. These capabilities support conversion analysis, engagement improvement, issue resolution, and more informed digital experience decisions for organizations in Chicago.
Disclosure: Profile information has been compiled from publicly available sources and has not yet been verified by the business.
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At a glance
- Tracks and analyzes digital customer journeys across touchpoints.
- Detects customer struggles in real time and automates responses.
- Named a Leader in the 2025 Frost Radar: Voice of Customer Analytics.
From www.opinionlab.com, checked 22 Oct 2026. Only what the business states on its own website.
Services
- Verint Web & Mobile Digital customer experience analytics for web, mobile and store journeys.
- CX Consulting Strategic CX consulting and enablement.
- Verint Voice of the Customer Collects, unifies and analyzes customer experience data.
- Survey Management Unifies survey data from customer and employee touchpoints.
- Enterprise CX Unifies consumer and contact center data for enterprise-wide insights.
- Genie Unifies consumer and contact center data for enterprise-wide insights.
As listed by OpinionLab. Prices as published by the business and may change.
Services & specialities
Highlights
Real-Time Insights
Identifies digital journey issues as they occur.
Predictive Modeling
Analyzes customer behavior to prioritize business actions.
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