InTouch Connections

A Chicago software development company. InTouch Connections provides customizable omnichannel communication platforms for organizations managing customer and patient communications. The platform supports SMS, MMS, voice, and email across multiple interfaces, with automated calls, texts, emails, mass messaging, and urgent notifications. Solutions include customer satisfaction surveys, Net Promoter Score analysis, appointment reminders, secure chat, self-service modules, billing and service notifications, reporting, analytics, and integrations. Appointment reminders can be configured by schedule, language, number of reminders, and automated responses, while two-way messaging supports rescheduling. The company integrates communications into existing systems and monitors programs through ongoing analysis. Its platform also helps organizations review survey results, identify follow-up needs, and track customer satisfaction trends by date range, location, technician, or appointment type.